TERMS & CONDITIONS

Please read this policy before using our website or online store.

PRIVACY 

Metchosin farm is dedicated to protecting your information. By using our site, you agree to the procedures outlined below. We comply with the Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act. When creating an account, we ask for your name and email address. When making an order, your contact information is used for processing and shipping purposes only. If any errors occur processing your order, we will contact you via email. By subscribing to our mailing list, you are agreeing to receive emails about news and events at Metchosin farm.  You may unsubscribe from the mailing list at any time.

PRIVACY OF 13 YEARS OF AGE

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

SECURITY

Your online security is important to us, so we have taken steps to ensure we have the best safeguards in place. Our security systems are regularly monitored to keep your information safe. Site access is granted only to Metchosin Farm employees. Our website links to other sites, for which we do not take responsibility for their privacy policies, security systems or content.

COOKIES

Our site does use cookies, which are a standard internet tool. A Cookie is a small data file stored as text files by your Web browser on your computer’s hard drive. Most internet browsers are initially set to accept Cookies. You can set your browser to refuse Cookies from websites or remove them from your hard drive, but this will cause certain functions of our site to not work properly. We have to use Cookies to enable you to select products, place them in your Online Shopping Cart, and to then store or purchase those products.

These cookies do not in any way identify you or give access to your computer or mobile device.

SHIPPING

Metchosin Farm ships all its orders through Canada Post’s mail or parcel service. Currently, deliveries are only available within British Columbia. We cannot ship outside of B.C. Orders will be processed within one week of purchase. If any issues occur during processing, such as a variety being unexpectedly out of stock, we will contact you via email to discuss altering your order. Our rates are calculated based on product weight.

OUR TRANSITION

We have always grown with integrity and are currently in the process of transitioning to “Organic” farm status in British Columbia. Certification standards vary outside BC. Consult your local certifying body.

POLICY CHANGE

We reserve the right to alter or change our Privacy Policy at any time. If we do alter our Privacy Policy, any changes will be updated on this page of our Site so that you are always up to date on our operations.

SATISFACTION GUARANTEE

We at Metchosin Farm are 100% committed to you, our Customers.

We believe in seed security, and are therefore always doing our best to produce the finest seeds that can be grown in the Pacific Northwest. All our seeds our Open Pollinated as well as being tried and tested on our farm by us. That being said, seeds are live products and your success in growing our seeds depends on many factors. Your acceptance of our guarantee acknowledges that growing results depend on weather, soil, irrigation and cultivation. These factors are completely out of the control of Metchosin Farm and are the responsibility and risk of the grower.  Any liability of Metchosin Farm is limited to the purchase price of the product. We do not assume the risk of non-performance, reduced performance or crop damage arising from our seed products.

If any seed item proves unsatisfactory, we will replace the item or credit your account, within 90 days of purchase. If you have any questions or concerns, please contact us.